Why is an inactive product in Powersoft still visible on my e-shop?

Why is an inactive product in Powersoft still visible on my e-shop?

When you set a product as inactive in Powersoft, it may still appear on your e-shop.
This happens because the “Inactive” status is not readable via the Powersoft API, meaning our integration cannot detect or apply that setting automatically.

✅ Correct way to remove products from your e-commerce

To remove a product from your WooCommerce store, you must:

  1. Untick the product from “E-commerce” in Powersoft.

  2. Sync your e-shop to confirm the product is no longer visible.

  3. Then, if you wish, set the product as inactive in Powersoft.

🛠 If the product is already inactive

If the product is currently inactive but still showing online:

  1. Reactivate the product in Powersoft.

  2. Untick it from “E-commerce”.

  3. Sync your e-shop and verify it has been removed.

  4. Finally, set the product inactive again.


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